At CBlend, customer satisfaction is deeply important to us. Every product is handcrafted with care, quality ingredients, and authentic coastal traditions. This policy explains how we handle refunds, returns, replacements, and order concerns.
Since our products are food items prepared in small batches, we maintain strict quality and hygiene standards. However, if you face any issue with your order, we are always ready to assist you with a fair and transparent resolution.
Refunds or replacements may be considered under the following situations:
If the item arrives damaged, leaking, or tampered during delivery.
If you receive a different product from what you ordered.
If your order is marked delivered but not received.
If the product quality does not meet expected standards.
Due to the perishable nature of food products, refunds or returns may not be applicable in the following cases:
To request a refund or replacement, please contact us within 48 hours of delivery with your order details and supporting images.
1. Share your Order ID and issue details.
2. Attach clear photos if the item is damaged.
3. Our team will review the request promptly.
4. Approved refunds are processed to the original payment method.
Once approved, refunds are generally processed within 5–7 business days depending on your payment provider or banking partner.
Replacement deliveries may vary based on product availability and shipping location.
Orders can only be cancelled before dispatch. Once the product has been shipped, cancellation requests may not be accepted due to the perishable nature of food products.
If you have questions regarding refunds, replacements, or delivery concerns, feel free to contact us directly.
📧 customercare@cblend.com
📞 +91 97 47 27 44 33